Tyréns and Predli: Developing a Tailored AI Assistant for Enhanced Knowledge Management
Tyréns is one of Sweden's leading consulting firms in urban planning and infrastructure. The company has over 80 years of experience and more than 3,000 employees. As the organization grew, Tyréns faced a challenge: how to manage and leverage the vast amount of knowledge accumulated within the organization. With hundreds of experts working across diverse fields, the need for an efficient, intelligent system to manage internal knowledge became critical. Tyréns turned to our team at Predli to develop a customized AI solution, SvenAI, that could meet their unique requirements.
The Challenge
With an extensive wealth of knowledge, Tyréns’ employees often spent valuable time sifting through countless documents, data sets, and insights to find the information they needed. To make this expertise accessible and integrate the collective experiences of its teams, Tyréns required an AI-driven system that could intelligently organize, index, and retrieve relevant knowledge in real time—unlocking the power of shared intelligence across the organization
“At Tyréns, we view knowledge as our most valuable asset—it's not just held by individuals but lives within the collective intelligence of our entire organization," says Stefan Wendin, Head of Artificial Intelligence. "With SvenAI, we’re creating an environment where the ‘smartest person in the room’ truly is the room itself, unlocking the full potential of our shared expertise for every team member to access and build upon. As Marshall McLuhan said, 'We become what we behold. We shape our tools, and then our tools shape us.' SvenAI is a reflection of that principle, designed to empower our people and redefine how we engage with knowledge.
The Solution
Our team at Predli worked closely with Tyréns to develop a state-of-the-art, AI-powered knowledge management platform tailored to the company’s specific needs. The platform integrates Tyréns’ internal data sources and applies advanced search algorithms to index and prioritize information. This allows employees to easily access the most relevant knowledge, cutting down on search time and significantly improving efficiency.
Key features of the solution include:
• Advanced Retrieval Augmented Generation (RAG) to interpret complex queries and ground answers in factual documents. Employees receive accurate responses to their questions and can easily access the original document for further reading.
• Comprehensive file integration with SharePoint and Azure, allowing real-time syncing and easy uploading through the platform's UI. SvenAI enables teams to build and organize knowledge bases into collections, which can be easily shared and accessed company-wide, making critical information available to everyone.
• User-friendly interface designed to ensure seamless adoption by Tyréns’ diverse workforce, regardless of their technical expertise.
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The Impact
Since the implementation of the AI solution, Tyréns has seen remarkable improvements:
• Reduction in time spent searching for internal information, allowing employees to dedicate more time to client work.
• Increased efficiency in decision-making processes, as teams can now access accurate, up-to-date information in seconds.
"The impact has been transformative," remarked Stefan Wendin. "Tasks that once took hours are now completed in minutes, with our teams empowered by instant access to accurate, reliable information tailored to our specific needs. By building our own solution, we maintain control over proprietary data and leverage advanced language models without compromising privacy or relying on external providers. Ultimately, though, it’s our fantastic team who experiences the real value firsthand."
SvenAI's success has also been recognized externally. The solution was nominated in five categories at the Nordic DAIR Awards 2024, highlighting its innovation and impact in AI-driven knowledge management.
Feedback from the team has highlighted SvenAI's unique advantages over general-purpose tools like ChatGPT:
"ChatGPT gave incorrect answers, while SvenAI provided me with accurate responses, complete with references and document excerpts—truly invaluable!"
"SvenAI delivered lightning-fast answers from multiple documents. Answering that question would have taken hours otherwise."
As SvenAI continues to foster an environment where our collective knowledge becomes accessible and actionable for all of us, its capacity to grow with Tyréns ensures that our shared expertise remains a lasting resource, continuously adapting to meet evolving needs.
Conclusion
This project demonstrates how our team at Predli partners with companies to transform their data into powerful, scalable AI solutions. By focusing on flexibility, user experience, and long-term growth, we helped Tyréns turn a critical challenge into an opportunity for innovation and operational excellence. As a result, Tyréns can now focus more on what they do best: delivering innovative design and engineering for the world we dream of - unlocking the full potential in people and places.
